Once an order is placed, it immediately enters our fulfillment process to ensure fast delivery. Because of this, we’re unable to cancel or modify orders once they’ve been processed at our warehouse. In many cases, processing begins within a few hours of purchase, and orders are quickly prepared for carrier pickup.
We kindly ask customers to review all order details carefully before completing checkout, as changes cannot be made after an order enters fulfillment.
We want you to love your hat.
If something isn’t quite right, please reach out to our team and we’ll work with you to find a suitable solution. Each request is reviewed on a case-by-case basis to ensure the best outcome.
For approved returns, customers are responsible for return shipping costs.
Due to our international fulfillment partnerships, shipping fees can be higher than standard domestic rates.
